Privacy Policy

1. Introduction

This Privacy Policy explains how Labels That Work collects, uses, and protects your personal data when you visit our website or purchase products from us.

We are committed to protecting your privacy and handling your data transparently and securely in accordance with:

• UK GDPR

• Data Protection Act 2018

By using this website, you agree to the terms of this policy.

2. Data We Collect

We may collect and process the following information:

Information you provide to us

• Name

• Company name (if applicable)

• Billing and delivery address

• Email address

• Telephone number

• Order details

• Artwork or files supplied for printing

Information collected automatically

• IP address

• Browser type and device information

• Pages visited

• Date and time of visits

This information helps us improve website performance and user experience.

3. How We Use Your Data

We use your data to:

• Process and fulfil orders

• Communicate about orders and enquiries

• Provide customer support

• Improve our website and services

• Maintain records for accounting and legal purposes

• Prevent fraud and ensure website security

We do not sell personal data to third parties.

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract – to fulfil orders and provide services

• Legal obligation – to meet tax and accounting requirements

• Legitimate interests – to improve services and prevent fraud

• Consent – where required for marketing communications

5. Sharing Your Data

We may share personal data with trusted third parties where necessary, including:

• Payment processors

• Delivery and courier services

• IT and website hosting providers

• Professional advisers where required

These providers only process data as necessary to perform their services.

6. Data Retention

We retain personal data only for as long as necessary, including:

• Order and invoice records retained for accounting and legal requirements

• Customer service records retained to support future enquiries

When data is no longer required, it is securely deleted.

7. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

• Secure website connections (HTTPS)

• Access controls

• Secure storage systems

While we take reasonable steps to protect data, no system can be guaranteed completely secure.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure where appropriate

• Restrict or object to processing in certain circumstances

• Request data portability

Requests can be made using the contact details below.

9. Cookies

Our website uses cookies to improve functionality and analyse website usage.
For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on this page.

12. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact:

Labels That Work
Email: sales@labelsthatwork.co.uk
Address: 70-72 Nottingham Road, Mansfield, Nottinghamshire, England, NG18 1BN