Returns Policy

At Labels That Work Ltd., we are committed to supplying high-quality products that perform as described. Due to the bespoke and technical nature of our labels, we operate a limited returns policy as outlined below.

1. Returns Eligibility

We only accept returns where the product does not perform as described or fails to meet the agreed specification.

Returns will not be accepted for:

• Change of mind

• Incorrect ordering by the customer

• Minor variations that do not affect performance (e.g. slight colour differences)

• Storage, handling, or application issues outside of our control

2. Reporting an Issue

If you believe a product is faulty or not performing as described, you must:

• Notify us within 7 days of receipt of the goods

• Provide:

  • Order number

  • Description of the issue

  • Supporting evidence (e.g. photos, videos, or application details)

Please contact us at: [sales@labelsthatwork.co.uk]

3. Investigation Process

Once a claim is submitted:

• We will review the issue and may request:

  • Samples of the product

  • Details of application conditions (surface, temperature, etc.)

All goods must be returned to Labels That Work Ltd. if a refund or resupply is required.
Returned items must be sent back in a reasonable condition to allow for proper inspection.

We aim to assess all claims promptly and fairly.

4. Resolution

If we confirm the product does not perform as described, we will, at our discretion:

• Replace the defective product, or

• Provide a full or partial refund

This will be the sole remedy under this policy.

5. Limitations

Labels That Work Ltd. is not liable for:

• Costs associated with application, removal, or reapplication

• Indirect or consequential losses

• Issues arising from incorrect use, storage, or environmental conditions outside agreed specifications

6. General

By placing an order with Labels That Work Ltd., you agree to this returns policy.